With more customers than ever before choosing to shop online, we all know that this Christmas this year is going to be a season like no other. The surge in demand for online orders will give a welcome boost to many businesses who have been affected by the this year but will also present a unique challenge to couriers and delivery services.
The Godminster team will be working hard this Christmas around the clock to make sure our orders are picked and packed to be despatched on time. But with all the extra parcels in the system across the country, we expect the courier networks to become extremely congested in the next few weeks.
We will always endeavour to deliver on your preferred delivery date but as the courier system is beyond our control we cannot offer a guaranteed time delivery.
All courier parcels that leave the Godminster warehouse are sent on a Next Day Delivery basis, however the couriers may not always be able to fulfil this 24 hour delivery window. As a result, we advise our customers to order for delivery ahead of Christmas wherever possible to ensure your Godminster gifts arrive in good time.
UPDATE 16th December 2020
Please note that our couriers are experiencing significant delays during the pre-Christmas rush. We are doing everything we can to bring forward deliveries where possible to try and minimise any possible inconvenience to our customers. Thank you for your understanding!
TOP TIPS FOR A SMOOTH CHRISTMAS 2020
ORDER IN GOOD TIME
The Godminster cheese range all currently have Best Before dates in 2021, so you can be confident in ordering your cheeses to be delivered now and know that they will taste great for Christmas! If you are ordering gifts to be delivered directly to a friend, please choose a preferred delivery date that avoids the last two weeks of December.
PREFERRED DELIVERY DAYS
Sadly the Godminster team cannot guarantee a delivery day. When checking out, please let us know which delivery day you would prefer and we will do as much as we possibly can to despatch your order to arrive on your chosen day. Keep an eye on your emails for delivery updates from DPD for the latest messages about your delivery.
ENSURE YOU USE UP TO DATE CONTACT INFORMATION
When ordering online, please ensure you use accurate and up-to-date email and mobile numbers. You will receive delivery updates via your email and if the courier has a problem they may use your mobile number to contact you prior to delivery. Please double check the recipient’s address – especially their postcode – prior to placing your order.
DPD WEBSITE & DPD CUSTOMER SERVICE TEAMS
Once your order has been despatched from Godminster it’s often best to contact DPD directly if you have any concerns about the delivery. Once you receive email notifications from DPD you will be able to amend your delivery day, update information about safe places to leave your parcel, and get more accurate updates via the DPD website than via Godminster.
Our customer service team will of course be ready to help you should your delivery go missing. You can contact us on 01749 813733 during office hours. On weekends and after hours we definitely advise you to contact DPD customer service directly.